You will be a technical communicator with substantial experience of writing complex, technical documentation deliverables. You may be a developer with a flair for writing or an experienced Technical Writer with in-depth knowledge and interest in software technology. You’ll be able to manage your own documentation projects, including planning, writing, and editing, through to on-time delivery. You’ll have a track record of professional technical writing experience in a high-technology software or hardware industry.
This job would suit a strong team player with a can-do approach. You should be a self-starter with a desire to show ownership and commitment to the job. You’ll enjoy an informal office culture and be able to work with different personalities and temperaments.
What is the role?
As a Technical Writer, you’ll be part of a small but thriving engineering team with responsibility for creating product documentation for customers. You’ll create high-quality product documentation for technical users, describing complex software architectures and detailed deployment instructions for the management of large Enterprise-scale production environments.
We’ll expect you to own all phases of your projects including researching and writing documentation, designing and creating tutorials, and also to take an active role in editing other technical communication.
What do we want you to do?
- Create high-quality technical documentation (see below) and tutorials for a technical audience
- Collaborate with software engineers, product managers, test engineers, and technical support engineers, and use pre-release software to create technical manuals such as Installation Guides, User’s Guides, Developer’s Guides, System Administration Guides, and Release Notes etc.
- Manage your own documentation projects, including the scope and schedules, to deliver on time
- Create new content for major releases and update existing documentation for maintenance releases
- Write using high-quality technical communication standards following logical and structured writing techniques
Represent the users view of products and best practices in documentation development
- Bachelor degree in Computer Science, Technical Communications, or other applicable technical discipline
- Relevant experience of technical writing, product documentation, or online publishing
- Strong written and verbal communication skills
- Experience of working closely with engineering and product management teams as part of the software development process
- Have sufficient technical knowledge to test the validity of the document contents (i.e. to prove that the steps provided in the installation manual or the configuration instruction provided actually works.)
- Experience with Author-it preferred