Job Summary
Our partner is the global innovator and leading solutions provider of 5G wireless transport. They help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.
The company's unique multicore technology and disaggregated approach to wireless transport provide highly reliable, fast-to-deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. They deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for their customers. Their solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.
What will you do:
- Follow support processes/cases through the CRM system
- Work in a fully equipped lab environment to reproduce field issues and for self-training
- Analyze and debug system performance from collected data to identify points of failure.
- Act proactively to prevent issues from happening by providing suggestions and advice to customer
- Support Ceragon engineers in the regions
- Handle most complex and difficult cases and deliver the solutions to customers
- Follow up product development/changes with close cooperation with Tier-3 expert team.
- Direct interaction with Ceragon Certified customer’s resources for higher complexity support requirements
- Document resolutions for reported issues for further training purposes through creating knowledge items
What are the requirements:
Must:
- Electronic/Communication/Computer Engineer (BA/BSc)
- 2-3 years of experience with interfacing customers (support, presales)
- Proven experience with installation, configuration, and advanced troubleshooting of Microwave/transmission networks (Operations experience)
- Strong Ethernet/IP/networking knowledge
- Understanding packet switch network resiliency protocols, xSTP, G8032.
- Strong SDH/PDH knowledge
- Understanding of synchronization principles and standards
- Multivendor telecom experience, NOC, or operations
- Understanding radio link planning principles
- Experience with SNMP-based NMS platform
- English–Fluent (read + Write + Speak)
- Excellent communication skills
Advantage
- CCNP or equivalent level knowledge, MEF-CECP
- Willingness to work for flexible time zone coverage (Morning/Afternoon)
- Open for on-call availability
What's in it for you?
- Benefits Online Platform
- Regina Maria Medical subscription
- 7 Card
- Bookster
- Tennis and Football
- Company Events
- Foosball, Darts, Xbox, Ping-pong
