IT Helpdesk Specialist with German

Mid-level • Full-time • On-site • Brasov
HDFDB005
164

Job Summary

Responsibilities:

  • Provide first-level support for all users with hardware, software, and application issues

  • Address customer-targeted open-ended questions to quickly understand the root of the problem

  • Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact.

  • Ensure quality and best practices by applying organization IT standards

  • Perform client hardware and software upgrades as required or requested

  • Maintain inventory of all equipment, software, and software licenses in ServiceNow

  • Assist with onboarding of new users

  • Install, test, and configure new hardware as workstations, peripheral equipment, and software

  • Document all implemented solutions

  • Properly escalate unresolved issues to appropriate internal teams

  • Offer remote support to allocated users

  • Manage users and rights in the Active Directory

  • Provide prompt and accurate feedback to customers

Our expectations:

  • Bachelor in IT is preferred

  • Minimal experience in a similar position

  • Good understanding of computer systems and networking

  • Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system)

  • Very good knowledge of Windows 7,8 or 10

  • Basic knowledge of Remote Access

  • Systems/VPN

  • Fluent in German and English

  • Excellent problem-solving and communication skills

  • Highly self-motivated

If you like to make a difference and if you would like to be a part of a growing company, then this is the moment to join Freudenberg and get part of a great team!

Interested? Apply now!

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