IT Manager

Mid-level • Full-time • On-site • Cluj-Napoca

Job Summary

Our partner is a major player in the French digital ecosystem with offices in Europe, North America, Africa, and Asia and over 1,500 employees.

Their teams combine expertise and broad business knowledge with robust technological know-how. They rely on this alliance: technologies and business skills to offer solutions adapted to the evolution of their client's needs and thus enable them to sublimate their promises to their clients.

BPO, AI, RPA, and the automation of processes associated with human supervision throughout their workflows ensure a high level of satisfaction while respecting security and compliance rules.

We’re looking for an IT Manager to:

  • Help create and implement workload plans for their colleagues

  • Notice and define the difficulties and challenges each role goes through

  • Contribute and monitor the continuous learning and development of skills of the IT teams

  • Share the global vision with the local team and liaison between the French and Cluj office

Day-to-day business:

  • Helps to prioritize activities shared between the French and Cluj office

  • Understands and monitors the sprints.

  • Takes part in demos and retrospective meetings or when necessary, daily stand-ups.

  • Acts as a liaison between the French and Romanian IT teams:
    • Mitigates any potential risks and misunderstandings

    • Provides constant updates on both ends

    • Monitors the pace and rhythm of projects developed in Cluj

  • Takes care of reporting and takes part in management meetings per business areas

Quality assurance:

  • Monitor the correct application of practices according to the field of activity

  • Provides support for the implementation of the organization's Quality Control process according to the domain (pairing management)

  • Quality reporting / Suggests mitigation plans when needed

Human resources tasks:

  • Monitoring via:
    • Annual interviews and reviews of team members

    • Skills management (soft skills and technical skills support)

  • Operational HR management
    • Recruitment management - participation and pre-qualification interview

    • Staffing strategies

  • Motivate and support the global team

Administrative responsibilities:

  • Employees' timekeeping (via ERP) and corrective actions

  • Control project allocation (ERP)

  • Help schedule leaves/vacation times and management of HNO requests

Performance management - KPI:

  • Turnover rate

  • Expenditure retention rate

  • Inactivity rate

  • Rate of contribution to internal industrialization/automation project

Knowledge and experience:

  • Experience in development with two different languages

  • Knowledge and practice of Scrum, both as a developer and Scrum Master

  • Proven knowledge of CI/CD (Continuous Integration & Continuous Deployment), principles including automated testing

  • Understands the notion of exploit, SLA- Service level agreement


  • 23-25 Days Rest Leave

  • Regina Maria Medical Insurance

  • Christmas Bonus

  • Performance bonuses

  • Training (e-learning platform, external soft-skills training)

  • French language course

  • Meal vouchers 20 RON/day

  • Bookster

  • 7Card

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