Job Summary
With over 40,000 business customers subscribing to more than 650,000 services, our client has become the industry's leading provider of unified communications and collaboration (UCC) services in the cloud for small and medium businesses and mid-market and distributed enterprises. They deliver a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center and virtual meetings through a proprietary unified Software as a Service, or SaaS, platform. They hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Our client's flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.
Responsibilities:
- Lead and manage the network operations center staff
- Oversee the hiring process to ensure the brightest talent is coming in
- Ensure proper 24 x 7 x 365 staff coverage
- Ensure proper training of the NOC staff
- Ensure standard operating procedures are developed, maintained, and executed
- Ensure the continuous availability of all services
- Managing, coordinating, and communicating all network maintenance
- Identify areas for improvement within the NOC environment and recommend enhancements for implementation
- Manage and maintain communication with all carrier partner NOCs and account management teams
Must Have Skills:
- Bachelor’s degree or equivalent work experience
- 5+ years of network operations experience with at least 3 years in a 24 x 7 x 365 environment
- 2+ years of NOC management experience
- Strong process and documentation background
- Excellent written and verbal communications skills
- Strong background and understanding of voice and data protocols
- Experience with managing and monitoring a multi-site enterprise environment
- Proven ability to multi-task and work within a fast paced environment
- Good understanding and experience with Linux/Unix platform system administration
Additional Experience:
- Prior experience managing the NOC for an ISP, data center, or a hosting service provider is preferred
- Experience with a scripting language is a plus
- Database experience (MySQL/MSSQL) is a plus
- Strong UNIX/Linux administration skills is a plus
- Windows administration skills is a plus
- Data center experience is a plus
- Experience with a VoIP platform and familiarity with SIP protocol is a plus
- Experience with a SOX compliant environment is a plus
