Network Operations Center (NOC) Manager

Management • Full-time • On-site • Cluj-Napoca

HDOPT012

Descriere

With over 40,000 business customers subscribing to more than 650,000 services, our client has become the industry's leading provider of unified communications and collaboration (UCC) services in the cloud for small and medium businesses and mid-market and distributed enterprises. They deliver a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center and virtual meetings through a proprietary unified Software as a Service, or SaaS, platform. They hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Clientul nostru's flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.

Responsibilities:

Lead and manage the network operations center staff
Oversee the hiring process to ensure the brightest talent is coming in
Ensure proper 24 x 7 x 365 staff coverage
Ensure proper training of the NOC staff
Ensure standard operating procedures are developed, maintained, and executed
Ensure the continuous availability of all services
Managing, coordinating, and communicating all network maintenance
Identify areas for improvement within the NOC environment and recommend enhancements for implementation
Manage and maintain communication with all carrier partner NOCs and account management teams

Must Have Skills:

Bachelor’s degree or equivalent work experience
5+ years of network operations experience with at least 3 years in a 24 x 7 x 365 environment
2+ years of NOC management experience
Strong process and documentation background
Excellent written and verbal communications skills
Strong background and understanding of voice and data protocols
Experience with managing and monitoring a multi-site enterprise environment
Proven ability to multi-task and work within a fast paced environment
Good understanding and experience with Linux/Unix platform system administration

Additional Experience:

Prior experience managing the NOC for an ISP, data center, or a hosting service provider is preferred
Experience with a scripting language is a plus
Database experience (MySQL/MSSQL) is a plus
Strong UNIX/Linux administration skills is a plus
Windows administration skills is a plus
Data center experience is a plus
Experience with a VoIP platform and familiarity with SIP protocol is a plus
Experience with a SOX compliant environment is a plus