Technical Client Support Specialist

Senior level • Full-time • Remote in Romania

Job Summary

About the company

Our partner develops amazing quality management software for the whole enterprise. Our cloud-based platform, which includes modules for Document Management, Issue/CAPA, Training, Audits and Supplier Management, offers companies the opportunity to improve quality compliance and save money.

Their business is built on an established and well-respected client base, and growing rapidly. We’ve been able to cultivate an environment that is both collegial and entrepreneurial, but still retains a bit of early-stage fun. Our headquarters is located in Narberth, PA.

This position is a middle-tier between our Client Support and Development teams.

You will have to work closely with our Client Support team to fully understand client requests and then find the best solutions, with help from the development team. Most often, these requests consist of various reports generated from the database OR changes made directly into the database, making sure the application logic doesn’t break.

For being able to successfully fulfill your duties you will need expert-level knowledge of the application and our clients' needs (we will be taking care of that in the first months) AND very good PostgreSQL skills (something we hope you will bring in).

Areas of Experience:

  • Microsoft Suite knowledge (Word, Excel, and PowerPoint) - advanced
  • PostgreSQL - intermediate to advanced
  • Jira & Zendesk experience (nice to have)
  • Hybrid SDLC process experience including a blend of waterfall and agile methodology (nice to have)
  • B.S. in Computer Science or related area of study.

Qualifications & Skills:

  • Analytical – Ability to synthesize information to identify and understand issues and solutions
  • Critical Thinker – Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
  • Highly Organized – Ability to multi-task and handle multiple ongoing projects at once
  • Detail Oriented – Understands that the small details matter and that these details can build client trust, respect, and appreciation
  • Flexible – Comfortable working in a fast-paced environment. Willingness to absorb team members' input and change direction when needed
  • Clear Communicator – Ability to write and present effectively, both in-person and over the phone/web meeting
  • Team Player – Ability to foster and maintain strong working relationships within the company. Ability to complete tasks, work cooperatively, while being kind and cordial to all other team members
  • Adaptable - Ability to respond to changing circumstances and to manage, solve problems, and provide solutions in a climate of ambiguity

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