Descriere
Yardi is dedicated to the design, development, and support of real estate investment management and property management software. They offer full business solutions for every real estate market, including multifamily, single family, affordable, public, senior and military housing as well as office, industrial, and retail market segments. They have the highest commitment to quality, innovation, responsiveness, and customer focus. With over 40 offices and 6,500 employees worldwide, they're positioned to help you effectively manage your portfolio more efficiently and competitively.
If you're a detail-oriented communicator who enjoys helping others and thrives in a supportive client-facing environment, this is a great opportunity for you.
We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products.
In 2025, we're proudly celebrating 15 years of Yardi Romania in Cluj-Napoca! Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 10,000+ colleagues across the globe.
Our success is driven by a diverse team of more than 1,300 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you'd be a great fit? Join #TeamYardi.
Enthusiastic, problem-solver, friendly and professional? We’re looking for dedicated Consumer Relations Representatives to be part of our Resident Screening team. Since 2010, our department has been focused on providing our clients with complex background check data regarding potential residents, thus ensuring our clients get the right people in the right properties.
Let’s talk income. The average net income (base salary plus incentive) for this role starts at 3.000 RON and can go up to 5.000 RON, based on your level of experience and the complexity of the calls that you will handle.
Our business operations currently offer the following shifts:
03:30 pm – 12:00 am, Monday – Friday
This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.
Please submit your application in English.
- Excellent written and verbal communication skills in English;
- Professional phone skills;
- High attention to detail, patience and strong organizational skills;
- Proficiency in Microsoft Office and Outlook;
- Ability to navigate multiple screens to find the desired information;
- Availability to work afternoon/night shifts;
- Secondary education (high school) with Baccalaureate Diploma.
It is considered a plus:
- Customer service experience;
- Experience with the American culture.
- Deliver a highly professional customer service experience;
- Maintain a high degree of professionalism, availability, dependability, and flexibility;
- Handle calls (~60/day) and online requests in an efficient manner;
- Guide consumers through the resident screening dispute process, beginning with verifying the caller’s identity, then explaining the necessary steps in order to resolve their disputes;
- Provide detailed recount of consumer communications and follow up of all inquiries via Yardi’s CRM system;
- Understand and comply with the company’s resident screening practices, safeguards, policies and legal compliance regulations;
- Escalate unresolved concerns to the Dispute Processing Team and Management.
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