Job Summary
Responsibilities:
Provide first-level support for all users with hardware, software, and application issues
Address customer-targeted open-ended questions to quickly understand the root of the problem
Process and functionally escalate tickets based on their priority. Ensure that the IT Service Desk tickets always have accurate settings for urgency and impact.
Ensure quality and best practices by applying organization IT standards
Perform client hardware and software upgrades as required or requested
Maintain inventory of all equipment, software, and software licenses in ServiceNow
Assist with onboarding of new users
Install, test, and configure new hardware as workstations, peripheral equipment, and software
Document all implemented solutions
Properly escalate unresolved issues to appropriate internal teams
Offer remote support to allocated users
Manage users and rights in the Active Directory
Provide prompt and accurate feedback to customers
Our expectations:
Bachelor in IT is preferred
Minimal experience in a similar position
Good understanding of computer systems and networking
Very good and up-to-date knowledge in the area of Microsoft client architecture (hardware, software, operating system)
Very good knowledge of Windows 7,8 or 10
Basic knowledge of Remote Access
Systems/VPN
Fluent in German and English
Excellent problem-solving and communication skills
Highly self-motivated
If you like to make a difference and if you would like to be a part of a growing company, then this is the moment to join Freudenberg and get part of a great team!