HDFOU005
2
Senior level / Full-time / Remote / HDFOU005

Senior Customer Service Representative

Descriere

Our partner is the largest startup community in the world with millions of members and the world's largest platform for founders. They are a fast-growing team and this is a great opportunity for your skills to shine and grow.

Our partner is the largest startup community in the world with millions of members and the world's largest platform for founders. They are a fast-growing team and this is a great opportunity for your skills to shine and grow.

The Senior Customer Service Representative is responsible for serving the 4 million company's members service requests. This job works closely with users around the world through email.

Requirements

  • Manage support queues in FreshDesk
  • Gain understanding of the company's SaaS and B2C online websites
  • Improve templates
  • Analyze support patterns and propose improvements
  • Follow a structured task list
  • Work as part of the team to ensure consistent, exceptional service at scale

Must have:

  • 2+ years experience working in a customer service role using FreshDesk
  • A verifiable track record of consistently delivering against a required task list
  • Clear and articulate written English communication skills
  • Ability to solve problems
  • Extensive experience using a FreshDesk workflow

Some Useful Characteristics:

  • Like to help
  • Organized and results driven. Focus on the numbers.
  • Strong individual performer that is able to work with an amazing team.

The company's global mission is to make the world a better place by giving tech founders everything they need to win. We have an awesome team that goes sailing together in Greece, benefits from awesome free lunches, a fantastic team environment and more.

customer service FreshDesk SaaS DB crm

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Contacteaz-o pe Andreea imediat prin:

  • (+40) 722-110 435

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