IT Manager

Mid-level • Full-time • On-site • Cluj-Napoca
HDJOI023
75

Descriere

Our partner is a major player in the French digital ecosystem with offices in Europe, North America, Africa, and Asia and over 1,500 employees.

Their teams combine expertise and broad business knowledge with robust technological know-how. They rely on this alliance: technologies and business skills to offer solutions adapted to the evolution of their client's needs and thus enable them to sublimate their promises to their clients.

BPO, AI, RPA, and the automation of processes associated with human supervision throughout their workflows ensure a high level of satisfaction while respecting security and compliance rules.

We’re looking for an IT Manager to:

  • Help create and implement workload plans for their colleagues

  • Notice and define the difficulties and challenges each role goes through

  • Contribute and monitor the continuous learning and development of skills of the IT teams

  • Share the global vision to the local team and liaison between the French and Cluj office

Day to day business

  • Helps prioritizing activities shared between the French and Cluj office

  • Understands and keeps an eye on the sprints.

  • Takes part in demos and retrospective meetings or when necessary, daily stand-ups.

  • Acts as a liaison between the French and Romanian IT teams:
    • Mitigates any possible risks and misunderstandings

    • Provides constant updates on both ends

    • Monitors the pace and rhythm of projects developed in Cluj

  • Takes care of reporting and participates in Management meetings per business areas

Quality assurance

  • Monitor the correct application of practices according to the field of activity

  • Provides support for the implementation of the organization's Quality Control process according to domain (pairing management)

  • Quality reporting / Suggests mitigation plans when needed

Human resources tasks

  • Monitoring via:
    • Annual interviews and reviews of team members

    • Skills management (soft skills and technical skills support)

  • Operational HR management
    • Recruitment management - participation and pre-qualification interview

    • Staffing strategies

  • Motivate and support the global team

Administrative responsibilities:

  • Employees timekeeping (via ERP) and corrective actions

  • Control project allocation (ERP)

  • Help schedule leaves/vacation times and management of HNO requests

Performance management - KPI

  • Turnover rate

  • Expenditure retention rate

  • Inactivity rate

  • Rate of contribution to internal industrialization/automation project

Benefits

  • 23-25 Days Rest Leave

  • Regina Maria Medical Insurance

  • Christmas Bonus

  • Performance bonuses

  • Training (e-learning platform, external soft-skills training)

  • French language course

  • Meal vouchers 20 RON/day

  • Bookster

  • 7Card

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