With over 40,000 business customers subscribing to more than 650,000 services, our client has become the industry's leading provider of unified communications and collaboration (UCC) services in the cloud for small and medium businesses and mid-market and distributed enterprises. They deliver a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center and virtual meetings through a proprietary unified Software as a Service, or SaaS, platform. They hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Our client's flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.
Our culture is unique; we trust our engineers with a high degree of freedom and autonomy. This, in turn, fosters innovation and productivity. We go to market with multiple products that need to share common platform.
As a Director of Engineering, you will:
Lead development of the core components of product platforms such as SSO/Auth, logging, monitoring, switching/routing, automation, micro-services template and all other shared components
Own the engineering roadmap for core and collaborate closely with the PM and Ops to keep it up to date
Develop new platform capabilities and services that are used by internal product teams and third-party developers to create web and mobile apps on the Platform
Responsible for hiring, retaining and mentoring talent
Champion all non-functional requirements of platform like high availability, scalability and fault tolerance etc.
Collaborate with Production Operations on rollouts, updates, and incident resolution
Ensure that product and platform exceed expectations for performance, reliability, availability, and security
Identify and drive efficiencies which increase engineering velocity
Drive adoption of development processes and methodologies aligned with corporate strategy
Promote a culture of innovation, collaboration, and customer-facing experimentation
Ability to deliver - doing over talking at all costs
SaaS expertise (both in AWS and data centers)
5+ years of experience in a leadership role managing teams of 20+ engineers; experience leading managers and multiple teams across 2 geographies.
Experience developing, delivering and supporting products in highly scalable, high velocity SaaS environments
Expertise with networking, cloud infrastructure, and security
Excellent collaboration and communication skills
Bonus Points for:
Experience with micro-services at scale