Descriere
Yardi is dedicated to the design, development, and support of real estate investment management and property management software. They offer full business solutions for every real estate market, including multifamily, single family, affordable, public, senior and military housing as well as office, industrial, and retail market segments. They have the highest commitment to quality, innovation, responsiveness, and customer focus. With over 40 offices and 6,500 employees worldwide, they're positioned to help you effectively manage your portfolio more efficiently and competitively.
If you enjoy helping people with inquiries and practical solutions in a dynamic, client-facing environment, this is a great opportunity for you.
We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products.
In 2025, we're proudly celebrating 15 years of Yardi Romania in Cluj-Napoca! Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 10,000+ colleagues across the globe.
Our success is driven by a diverse team of more than 1,300 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you'd be a great fit? Join #TeamYardi.
Come be a part of our dynamic, professional, and friendly work environment at Yardi Romania, a US-based company, a place where you will learn, be challenged, and grow! As a Customer Care Professional, you will:
- Guide prospective tenants through the rental journey using RentCafe platform, Yardi’s apartment listing service,
- Submit maintenance requests for residents through our RentCafe (CallCenterCafé) User Interface,
- Assist residents with submitting their payments,
- Address billing inquiries and utility metering.
All this while offering a superior customer service experience!
Our 24/7 business operations currently offer the following shifts:
- Various afternoon and night shift options
The financial package/income (base salary plus monthly incentive amount) for this position starts at 4,200 RON in-hand per month for the first level of experience. Based on the shift worked and the monthly performance one can get up-to 5,000 RON in-hand per month in the first year of experience.
This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.
- Excellent written and verbal communication skills in English;
- Show a willingness to develop excellent interaction skills;
- Good at prioritizing tasks in a fast-paced environment;
- Very driven, energetic;
- Sociable, friendly, and professional;
- Fast learners, result-oriented and have a can-do attitude;
- Consistently work to improve customer satisfaction;
- Have the ability to multi-task
- Deliver a highly professional customer service experience;
- Maintain a high degree of professionalism, availability, dependability, and flexibility;
- Handle calls, email or chat-based customer inquiries and service requests in an efficient manner;
- Process payments and handle billing inquiries;
- Positively represent our clients’ properties to current and prospective residents;
Requirements:
- Availability to work flexible shifts, based on assigned shift (every 4 months),
including nights and weekends - Secondary education (high school) with Baccalaureate Diploma is compulsory
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