Descriere
With over 40,000 business customers subscribing to more than 650,000 services, our client has become the industry's leading provider of unified communications and collaboration (UCC) services in the cloud for small and medium businesses and mid-market and distributed enterprises. They deliver a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center and virtual meetings through a proprietary unified Software as a Service, or SaaS, platform. They hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Our client's flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.
The Systems and Network Administrator provides day-to-day hands on support to the organization’s end user laptops, desktops, servers, mobile devices and applications. This position interfaces directly with internal customers and various departments, troubleshooting user desktop issues to resolution. Other areas of responsibility are LAN/Wireless support, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, user support and training, etc.
Responsibilities include, but not limited to the following:
- Laptop/desktop Deployments and Fixing (Windows and Mac)
- Printer Deployments and Fixing
- IT Equipment and Supplies Procurement
- Hardware/Software installs and upgrades
- User Support
- Assist with IT Department documentation
- Perform Preventive Maintenance
- Network Infrastructure Support
- Wireless Access Point Administration
- Active Directory support
- Android/iPhone device deployment and support
- Windows / Microsoft Office Application Support
- VPN Account Setup and Support (Cisco and Palo Alto)
- Desktop Security
- Antivirus Management and Support (McAfee Preferred)
- Backup/Recovery corporate files and servers
Qualifications & Experience:
- Associate’s or Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 3-5 years’ experience
- Cisco and Brocade networking experience a plus
- Wireless networking with Aruba or similar experience
- Palo Alto Firewalls or similar experience
- Desktop and Laptop repair
- Active directory and Group Policy
- Backup and Recovery
- Apple product configuration and support
- Linux experience (Ubuntu/Centos/Red Hat Enterprise Linux)
- VMware virtualization
- McAfee EPO deployment and management.
