Service Designer – New Energies (Rotterdam)

Not Applicable • Full-time • On-site • #StandWithUkraine

Job Summary

Service Designer – New Energies

What’s this about?

The new innovation hubs at Shell set out to do things differently by taking a unique approach of balancing human-centred and digital design with an agile technology capability to tackle complex problems in original ways. With a huge variety of potential projects and digital products to build across the business you’ll be challenged to think and do differently, having the opportunity to get involved at all stages from discovery and design, to embedding and scaling.

With a distinct push towards new cleaner energies and sustainability through carbon management, a unique opportunity exists to be part of the change – taking a human approach to redesigning propositions for the New Energies business line.

Are you?

A designer who can be hands on as well as lead projects? A holistic thinker, looking at, but also beyond the product experience? Someone who researches empathetically and thoroughly to build the foundation from which to define and design? Someone who has an understanding of business but looks through a humancentred lens? A shaper who wants to define the services, ecosystems and propositions of the future? A champion of design that can show the value of service design to one of the world’s biggest companies? A force who strives to change the world’s energy use for the better?

Then this is for you.

What you’ll need in your toolkit

• A real breadth in your strategic design expertise – from research techniques to workshop facilitation to service design thinking and more importantly, doing

• The ability to be highly independent, confident and flexible to adapt to a fluid landscape

• The capacity to learn and adapt to new ways of working and thinking, communicating effectively

through storytelling and visuals yet also in a language that resonates with the business

• The aptitude to effectively manage and leverage stakeholders, illustrating the value that design can bring to the enterprise

What does a week in the life look like?

At a project level:

• Be actively involved in project work/creating a product; owning the desirability workstream. This may involve advocating a design thinking approach, carrying out research in the discovery phase, defining problems, crafting propositions at a service design level and taking a human centred lens to embedding products and services

• Support the facilitation of workshops to prioritise, ideate and define opportunities

• Work with the wider organisation and cross functional project teams to clarify business problems

At a capability level:

• Work closely with other designers, not just Service designers, to execute a balanced approach to project work and product build

• Adapt and continuously iterate feedback on the project approach to the hub design lead

At a strategic level:

• Contribute to shaping the workings of Design within Shell in conjunction with other designers

What would be really great is…

• Your experience and ambition is wider than ‘design’ and extends into lean and human centred innovation as well an appreciation of business rigour

• An appreciation and understanding of UX and digital design practices e.g. design systems, usability testing etc.

• You have worked in/with Product; having some knowledge of Product Management and Agile ways of working including user stories writing, backlog management and acceptance criteria creation

• You have experience in green energy, sustainability or environmental areas.

• A quality of visual design and communication that is engaging and impactful – delivered through tools such as Adobe Creative Suite

• Have an understanding or at least appreciation of digital development and technology

• Keep up-to-date on the latest thinking in the world of design; having a real passion to bring the latest practices and tools into where and how we work

Sounds like you? Send your CV at [email protected] and she will have a call to discuss the specifics if you profile is a match!

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