HDFOU005
3
Senior level / Full-time / Remote / HDFOU005

Senior Customer Service Representative

Job Summary

Our partner is the largest startup community in the world with millions of members and the world's largest platform for founders. Their hub offers the perfect context for startups to grow by joining incubators and accelerators. They are a fast-growing team and this is a great opportunity for your skills to shine and for you to create something from scratch.

This is a remote job. The company is UK-based and also has offices in Portugal, but you will have the freedom to work from wherever you feel the most creative and motivated. They provide a home office equipment allowance and regular opportunities to visit other team members and company offices. Once a month the team in Romania gathers to share their progress and work on new ideas and solutions. For an effective collaboration being comfortable with communicating is a key aspect. By that, we don’t mean endless Zoom meetings. They are effective communicators oriented towards action and they value everyone’s time. Their platform is highly transactional and so are they. So expect always sticking to the subject in meetings, having a big focus on the now, and getting things done. It’s a collaborative environment with many dedicated and involved professionals who want to achieve the best results.

Our partner is the largest startup community in the world with millions of members and the world's largest platform for founders. They are a fast-growing team and this is a great opportunity for your skills to shine and grow.

The Senior Customer Service Representative is responsible for serving the 4 million company's members service requests. This job works closely with users around the world through email.

Requirements

  • Manage support queues in FreshDesk
  • Gain understanding of the company's SaaS and B2C online websites
  • Improve templates
  • Analyze support patterns and propose improvements
  • Follow a structured task list
  • Work as part of the team to ensure consistent, exceptional service at scale

Must have:

  • 2+ years experience working in a customer service role using FreshDesk
  • A verifiable track record of consistently delivering against a required task list
  • Clear and articulate written English communication skills
  • Ability to solve problems
  • Extensive experience using a FreshDesk workflow

Some Useful Characteristics:

  • Like to help
  • Organized and results driven. Focus on the numbers.
  • Strong individual performer that is able to work with an amazing team.

The company's global mission is to make the world a better place by giving tech founders everything they need to win. We have an awesome team that goes sailing together in Greece, benefits from awesome free lunches, a fantastic team environment and more.

customer service FreshDesk SaaS DB crm
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