Job Summary
Our partner is a major player in the French digital ecosystem with offices in Europe, North America, Africa, and Asia and over 1,500 employees.
Their teams combine expertise and broad business knowledge with robust technological know-how. They rely on this alliance: technologies and business skills to offer solutions adapted to the evolution of their client's needs and thus enable them to sublimate their promises to their clients.
BPO, AI, RPA, and the automation of processes associated with human supervision throughout their workflows ensure a high level of satisfaction while respecting security and compliance rules.
We’re looking for an IT Manager to:
Help create and implement workload plans for their colleagues
Notice and define the difficulties and challenges each role goes through
Contribute and monitor the continuous learning and development of skills of the IT teams
Share the global vision with the local team and liaison between the French and Cluj office
Day-to-day business:
Helps to prioritize activities shared between the French and Cluj office
Understands and monitors the sprints.
Takes part in demos and retrospective meetings or when necessary, daily stand-ups.
- Acts as a liaison between the French and Romanian IT teams:
Mitigates any potential risks and misunderstandings
Provides constant updates on both ends
Monitors the pace and rhythm of projects developed in Cluj
Takes care of reporting and takes part in management meetings per business areas
Quality assurance:
Monitor the correct application of practices according to the field of activity
Provides support for the implementation of the organization's Quality Control process according to the domain (pairing management)
Quality reporting / Suggests mitigation plans when needed
Human resources tasks:
- Monitoring via:
Annual interviews and reviews of team members
Skills management (soft skills and technical skills support)
- Operational HR management
Recruitment management - participation and pre-qualification interview
Staffing strategies
Motivate and support the global team
Administrative responsibilities:
Employees' timekeeping (via ERP) and corrective actions
Control project allocation (ERP)
Help schedule leaves/vacation times and management of HNO requests
Performance management - KPI:
Turnover rate
Expenditure retention rate
Inactivity rate
Rate of contribution to internal industrialization/automation project
Knowledge and experience:
Experience in development with two different languages
Knowledge and practice of Scrum, both as a developer and Scrum Master
Proven knowledge of CI/CD (Continuous Integration & Continuous Deployment), principles including automated testing
Understands the notion of exploit, SLA- Service level agreement
Benefits
23-25 Days Rest Leave
Regina Maria Medical Insurance
Christmas Bonus
Performance bonuses
Training (e-learning platform, external soft-skills training)
French language course
Meal vouchers 20 RON/day
Bookster
7Card
