Support Engineer for SAP Middleware - Level 2

Mid-level • Full-time • On-site • Cluj-Napoca

Job Summary

You will be responsible for providing high-quality, active support to our client’s SAP Middleware applications (SAP PI and SAP ChaRM), and to our customers or partners, by handling and solving incidents and problems that might occur in the utilization of the platforms and the customized solutions we deliver.

You will collaborate with different client teams for handling complex technical issues and continuous integration and application improvement in order to achieve a high level of customer satisfaction through individual casework.

We expect from this role to offer guidance to the business on how to best use the systems.


  • Assist SAP users with queries and incidents
  • Good basic technical understanding of IT systems and applications
  • Advanced level of writing and reading professional/business/technical German and English.
  • Experience in one more of the roles:
  • Level 2 support engineer
  • Technical Engineer
  • SAP support engineer

It would be nice to have

  • Experience with SAP PI, SAP ChaRM
  • Be open to contribute to projects
  • Drive or contribute to the knowledge base in the area of expertise
  • Drive or contribute to the proactive proliferation of knowledge created externally and internally
  • Deliver standard application/technology training and workshops

We are looking for a dynamic and flexible person with functional and/or technical background that can be applied to enterprise applications.

We appreciate people who have excellent communication skills, good German skills, strong know-how in time management and prioritization, good investigation and analysis skills.

Proactively follow-up and a structured approach to problem-solving are core skills that we are looking for when choosing a team member.


  • You will work with passionate and professional people, in a close working environment delivering a wide range of solutions for global industry leaders.
  • Probably the best thing about working at our partner is being a part of a group of smart, self-driven people committed to carrying out their activities, with passion and accountability.
  • They offer competitive compensation, a flexible, friendly yet demanding work environment where you can grow and find your personal balance.
  • If you truly want to contribute, you care about your work and you are ready to take ownership, at our partner's organization you can really thrive, professionally and personally.

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