Job Summary
With over 40,000 business customers subscribing to more than 650,000 services, our client has become the industry's leading provider of unified communications and collaboration (UCC) services in the cloud for small and medium businesses and mid-market and distributed enterprises. They deliver a broad suite of UCC services to in-office and mobile devices spanning cloud telephony, virtual contact center and virtual meetings through a proprietary unified Software as a Service, or SaaS, platform. They hosted VoIP communications free companies from the burdens of outmoded on-premises systems that thwart productivity and drain profits. Our client's flexible, scalable cloud solutions combine ease of use and management simplicity with rigorous security, compliance and reliability.
Responsibilities:
- Ensure standard operating procedures are maintained and executed
- Record trouble tickets and assign based upon urgency and issue
- Perform ticket management
- Analyzes alarms and trouble indicators to identify problem areas and escalate to appropriate parties
- Ensure the continuous availability of all services
- Managing, coordinating, and communicating all network maintenance/events
- Maintain communication with all carrier partner NOCs and account management teams
- Must take initiative and be proactive in taking on responsibility learning new products and procedures.
- Data center tasks including racking, cabling, etc.
- Perform other duties as assigned
Must Have Skills:
- Associates degree or equivalent technical training
- 1+ years of NOC experience
- Experience in a 24 x 7 x 365 environment
- Strong process and documentation background
- Excellent written and verbal communications skills
- Strong background and understanding of voice and data protocols
- Demonstrated proficiency in trouble shooting, analyzing and problem solving
- Experience with managing and monitoring a multi-site enterprise environment
- Proven ability to multi-task and work within a fast paced environment
- Good understanding and experience with Linux/Unix platform system administration
Additional Experience:
- Experience with a scripting language is a plus
- Database experience (MySQL/MSSQL) is a plus
- Strong Unix/Linux administration skills is a plus
- Windows administration skills is a plus
- Experience with a VoIP platform and familiarity with SIP protocol is a plus
- Experience with a SOX compliant environment is a plus
