Job Summary
Our partner is the global innovator and leading solutions provider of 5G wireless transport. They help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.
The company's unique multicore technology and disaggregated approach to wireless transport provide highly reliable, fast-to-deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. They deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for their customers. Their solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.
What will you do:
- Provide high-level Tier 3/4 support to worldwide our company's support teams.
- Complete work inquiry activities via Salesforce or other CRM platform.
- Identify diagnoses and resolve network communications issues in a customer’s network.
- Maintain, optimize, and troubleshoot customer’s, Mobile IP RAN, enterprise, ISP L2/L3 different media networks (microwave, fiber, etc., )
- Design, planned, and lead the implementation of network and architecture
- Collaborate with a highly committed cross-functional team in providing solutions to various internal teams, including HQ Pre-sales, Regional Salespeople, and Sales Engineers worldwide.
- Create and maintain comprehensive documentation related to customer network planning.
- Keep productive working relationships with interfaces within the company.
- Will travel frequently (30% - 40%) abroad for onsite installation and commission of L3/L2 equipment and microwave & eBand radios
What are the requirements:
- Strong knowledge and experience of IP/SR-MPLS and MW networks
- Knowledge of IP protocols and features such as: ISIS/OSPF, BGP, LDP, RSVP/TE, L2/L3 VPN, QoS, IPv6
- Troubleshoot MPLS/MW network issues
- Business level English
- Experience with telecom system network and software architectures
Education:
- Practical Engineer (PE) degree in computer science, information technology or related discipline Certification:
- CCNP (Switching and Routing/Service Provider/Data Center) or equivalent qualification
Work experience:
- 3+ years of experience in Technical Support
- 5+ years of experience in Networking
- Customer-oriented and focused
- Experience in deployment and support for service provider networks or large enterprise networks
- Working knowledge and experience with networking systems (JNPR, CSCO, Huawei, Ciena, Infinera, Nokia)
Advantage:
- Knowledge in Microwave radio systems
- Solution-oriented
- Critical infrastructure, military, police
What's in it for you?
- Benefits Online Platform
- Regina Maria Medical subscription
- 7 Card
- Bookster
- Tennis and Football
- Company Events
- Foosball room, Darts, Xbox, Air Hockey &Ping Pong
