Technical Support Engineer

Senior level • Full-time • Remote or Cluj-Napoca
HDFWE011
155
Remote

Job Summary

Our partner solves complex payment problems for businesses and institutions to empower new opportunities globally and locally. The company processes billions in payments per year, connecting all the entities involved to make those transactions faster, more secure, less expensive, and more transparent. Clients in business, education and healthcare use our partner’s a full-service platform to tailor the payment experience for their customers and to create a single point of visibility and control for payer engagement and receivables management – from invoicing and payment through reconciliation. Our partner also supports its clients with end-to-end customer support including multilingual servicing via phone, email, and chat, as well as around-the-clock online payment tracking.

You'll find more details about their culture here.

Key Responsibilities:

  • Become proficient with our Education Product, develop domain knowledge, and resolve customer requests in a timely manner
  • Have the ability to quickly and efficiently describe a complex problem
  • Provide excellent customer service to our Higher Education customers while answering questions they may have
  • Utilize excellent communication skills to speak with customers via the phone and email
  • Research and identify the cause of various types of technical support issues and suggest product enhancements to reduce these.
  • Make product configuration changes based on customers’ requests
  • Monitor performance attributes to ensure the product is operating within parameters
  • Ability to identify and prioritize responsibilities

Job requirements

  • BS degree or Masters in Computer Science (required)
  • Proficiency in MySQL and general Unix commands (required)
  • Experience with Java or C++ or experience with a Java or C++ product within a technical support engineering role (required)
  • Strong written and verbal communication skills with fluency in English
  • Basic understanding of web applications and database design
  • Ability to communicate clearly and concisely with customers
  • Detail orientated and able to multitask
  • Previous experience in SaaS technical support is plus
  • Eagerness to learn new technologies and tools

Benefits

  • Competitive compensation, including RSUs (Restricted Stock Units)
  • The company's immersive Global Induction Program (Meet our Execs & Global Teams)
  • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
  • Dynamic & Global Team (we have been collaborating virtually for years!)
  • Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes)
  • Competitive time off including days to volunteer in a cause you believe in
  • WFH Stipend & Digital Disconnect Days
  • Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)
  • Submit today and get started!

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