Job Summary
We are looking for Scientists, with experience in Cell culture and Cell analysis to join our Tech support team in order to provide advice and help to ThermoFisher Scientific customers, and internal support to sales colleagues and other teams across the ThemoFisher Scientific organisation.The ideal candidate will have a Ph.D. or equivalent research experience and must be fluent in either Italian or Spanish and English. Additionally a proven ability to learn large amounts of new and complex technical information is required as well as also excellent communication skills. Given the customer facing nature of this position, previous customer service experience is desirable, but not essential. We welcome friendly individuals with peoples’ orientated skills. Customer satisfaction is a must.What will you do?
- Provides technical support for ThermoFisher Scientific products and services by answering customer technical inquiries in either Italian or Spanish and English. Inquiries may be received via telephone or email, and occasionally on field visits.
- Troubleshoots, provides advice or solutions to experimental problems.
- Records and manages customer complaints on technical and quality issues.
- Arranges credits or replacement products as required. Participates in analysing complaint information to assist in complaint trending, and identification of potential quality issues
- Tracks product related issues and escalates quality issues when needed.
- Demonstrates computer proficiency in using all computer systems and databases.
- Works with CRM (Customer Relationship Management) system to build a strong customer database and assist our Sales partners by identifying, recording and escalating opportunities to generate revenue.
- May be required to perform other related duties as required and/or assigned.
Hear directly what Mai, a Technical application Scientist, loves about the role: https://www.youtube.com/watch?v=z4aV8NnZxwY&feature=youtu.be“What we like most being a Technical Application Scientist (TAS)”Who we are looking for: experience, skills & abilities
- Master’s degree or higher in Life Science (PhD level ideal but not essential) or related field.
- Several years’ of “hands-on” experience of Cell culture and Cell analysis
- Prior experience in customer service desirable but not essential; empathy and a desire to help people and solve problems are critical traits. Customer satisfaction is a must!
- Fluent in English and Italian or Spanish.
- CVs in English please
What’s in it for you:
- Competitive salary
- Annual Incentive Plan bonus
- Fully flexible benefits package: including Private Healthcare, Health Cash Plan, Life Assurance, Discounted Gym Membership, Pension Scheme & more
- On-site gym and café
- Excellent career progression as part of a global organization
- Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $35 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 90,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.
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