Head of Product Design, B2B Design Systems & Communication (ZALANDO)

Not Applicable • Full-time • On-site • #StandWithUkraine

Job Summary

Head of Product Design, B2B Design Systems & Communication (w/m/d)

Department: Zalando Direct Product Insights and Design

Reports to: Head of Product Design

Team Size: >15


Zalando continues to transition from a traditional e-retailer to an ecommerce platform through our Partner Program. This position sits with the zDirect team that enables Zalando’s this transformation, focused on helping our partners (Brands and Retailers) to grow their businesses on the Zalando platform and take actions at each stage of their e-commerce journey at Zalando. Last year, the team more than doubled the GMV generated via the marketplace and they plan to continue that growth.


As Head of Product Design, you will be responsible for leading and growing the team that looks after our unified Design System, where design principles, components, guidelines, and styles are shared between different partner-facing products. Our design system lives on Figma, and in Storybook on the engineering side.

As part of the leadership team in product design at Zalando, you will be responsible for specific emphasis on the Design Systems across B2B and B2E applications for zDirect and Retail Operations, as well as the communication strategies and brand design for partner facing communications. You would take end-to-end ownership for growing a central design system & communications team for Supply. Key Responsibilities include:

- Aligning and collaborating with our stakeholders from product, design, engineering, and commercial teams

on: The Problem to Solve before design starts, the Design Concept before development starts and the Final Implementation before launch.

- Work across leadership, product managers, user researchers, designers, writers, engineers, commercial and operational teams) to define and align with a full, shared understanding of the vision, opportunity, and problem space.

- Ensure the team is efficient, focused, and concise in all of our work, communication, and documentation, to fully leverage our time and capabilities.

- Ensure the User interface is enabled by a well documented and maintained Design System, to ensure a consistent look-and-feel (and user experience - UX) for all merchants utilising the platform, regardless of where the tool or service is coming from.


- Leadership: As a leader, you will build up, lead, manage, inspire, and grow the team. You will lead our design efforts across zDirect and Retail Core, growing our design capabilities, team and evolving zDirect's partner user experience.

- Stakeholder Management & Collaboration: Work with stakeholders across Product, Design, Engineering and Partners to build a state-of-the-art product design vision and strategy which ensures delivery of targets.

- Design Systems Experience: You are a very seasoned design systems professional. While you have likely led larger teams before, you are inspired to dive deep to solve truly meaningful problems that make customers feel like we understand them. You understand the technical aspects of a design system and can speak the language of frontend engineers. To land a design management job at Zalando, you will show and explain raw artefacts from your work defining product design strategy, executing in a complex environment and leading people to perform at their best.

- Empathy: You have the mindset and methodologies to understand your customers, colleagues and employees. You guide your teams through moments of ambiguity and create a safe and inclusive space in which people perform at their personal and collective best.


- Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished researchers and designers who drive our customer experiences to the next level.

- Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We learn from mistakes. We laugh together. We share ideas freely.

- Professional development. We believe in a purpose-driven approach to motivating and growing people. We help you to grow through mentoring, personal branding support, networking inside and outside the company, and rotation through diverse career opportunities within Zalando.

- Perks. Competitive salary, employee share shop, 40% Zalando shopping discount, discounts from external partners, centrally located offices, public transport discounts, municipality services, great IT equipment, flexible working times, additional holidays and volunteering time off, free beverages and fruits, diverse sports and health offerings. Relocation assistance for internationals, PME family service and parent & childrooms* (*available in select locations). Family- and life-friendly working conditions including flexible working hours (*available for selected departments/positions).


Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 23 markets. We drive digital solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 23 million active customers through diverse skill-sets, interests and languages our teams choose to use.

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.

The Zalando Community of Practice brings together over 100+ product designers, each with their own unique mix of skills (Strategy, UX, UI, Service Design and specialty skills like motion design, branding, creative technology and typography).

We combine empathy, science and creativity to make engaging and joyful user experiences to ultimately reimagine fashion. To us, fashion is a way to enable people to connect and to bring them together, to express themselves, to create change and facilitate diversity.

Product Designers steer this change on a variety of missions within a diverse range of business units. This one covers the B2B work that will help us achieve our platform strategy and employee-facing (B2E) software design to make us all more effective.

You will work in cross-functional teams in close cooperation with developers, product managers, business stakeholders and other designers. Teams work with end-to-end responsibility for solving meaningful customer problems — from ideating through prototyping and user testing to bringing features live and checking their performance.

Sounds like you? Send your CV at [email protected] and she will have a call to discuss the specifics if your profile is a match!

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